How can we help?
Getting started
Plan your first trip
Payments & refunds
Billing questions
Account & profile
Manage your account
Safety & policies
Trust and safety
Popular questions
How do I cancel a booking?+
Open Trips, choose your booking, and tap Cancel. Free cancellation up to 24h before.
When do I receive payment as a guide?+
Payouts are released 24 hours after the experience starts.
How do refunds work?+
Refunds are processed back to the original payment method within 5-10 business days.
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